Every Purchase Order in Axya includes built-in communication tools so you can keep supplier conversations and internal discussions organized in one place — no more digging through email threads.
Each order has two separate communication channels, accessible from the right panel on the order detail page.
This channel is visible to both the buyer team and the supplier. Use it for questions, clarifications, and updates about the order.
This channel is visible only to your buyer team — the supplier cannot see it. Use it for private discussions, decision-making, and sharing context among collaborators.
You can paste images and screenshots into Supplier Chat and Internal Chat on a PO:
Pasting plain text is unchanged — only image paste inserts a thumbnail attachment.
When suppliers respond to an order via email, Axya can automatically classify the incoming message type — for example, an order confirmation, a shipping update, or a revision request. Classified messages trigger contextual actions and can pre-fill relevant forms, saving you time. Attachments from classified messages are automatically parsed when possible, so key information flows directly into the order.
The notification center (bell icon in the top bar) shows all incoming supplier messages and activity across your orders. When a supplier sends a message, acknowledges an order, proposes a revision, or confirms a shipment, a notification appears here.
Axya sends email notifications in addition to in-app notifications:
Suppliers receive notifications for:
Buyers receive notifications for:
How notifications are delivered:
A BCC option is available for buyers who want a copy of all supplier notifications sent to an additional email address (e.g., a shared mailbox).
You can flag important messages for follow-up directly within either communication channel. Flagged messages are highlighted in the conversation, making it easy to track items that need action.
Flagging a message also clears the unread indicator for the whole team on that thread, if your company has shared read status enabled — not just for the person who flagged it.
On orders with multiple collaborators, everyone tracks their own unread indicator on Supplier Chat (Q&A) messages by default — opening and leaving a thread only clears the bubble for you. On a busy order, that can mean several teammates independently open and re-read the same message.
To cut down on that duplication, a message's unread bubble can also be cleared for everyone on the thread at once, not just the person who acted. This happens when:
Only buyers and admins can trigger a team-wide clear. Suppliers and other roles only ever clear their own personal indicator.
📘 Turning it on: Go to Company Settings → New message notifications and enable "Enable automatic clearing of unread indicators for all collaborators." This turns on all three behaviors above. Once enabled, flagging and "Mark as seen for all" always clear the thread for everyone — but you can independently switch off the "reply or action taken by a buyer or admin" trigger in the same settings table if you'd rather that one stay personal.
To learn how to add team members to an order's communication channels, see Order Collaboration.
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