Every Purchase Order in Axya includes built-in communication tools so you can keep supplier conversations and internal discussions organized in one place — no more digging through email threads.
Each order has two separate communication channels, accessible from the right panel on the order detail page.
This channel is visible to both the buyer team and the supplier. Use it for questions, clarifications, and updates about the order.
This channel is visible only to your buyer team — the supplier cannot see it. Use it for private discussions, decision-making, and sharing context among collaborators.
When suppliers respond to an order via email, Axya can automatically classify the incoming message type — for example, an order confirmation, a shipping update, or a revision request. Classified messages trigger contextual actions and can pre-fill relevant forms, saving you time. Attachments from classified messages are automatically parsed when possible, so key information flows directly into the order.
Axya keeps both sides informed through targeted email notifications:
Suppliers receive notifications for:
Buyers receive notifications for:
Messages sent by suppliers via email are automatically captured and displayed in the Supplier Chat channel so the full conversation history stays in one place. A BCC option is available for buyers who want a copy of supplier notifications sent to an additional email address.
You can flag important messages for follow-up directly within either communication channel. Flagged messages are highlighted in the conversation, making it easy to track items that need action and ensuring nothing falls through the cracks.
To learn how to add team members to an order's communication channels, see Order Collaboration.
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