This guide walks you through integrating JumpCloud Single Sign-On with Axya using SAML 2.0. Once configured, your users can log in to Axya using their existing JumpCloud credentials.
Send the following information to Axya's security team at security@axya.co:
| Information | Description |
|---|---|
| User domain name | The email domain used for SSO (e.g., user@yourcompany.com) |
| IdP Entity ID | The JumpCloud IdP Entity ID for the application |
| SSO URL | The JumpCloud IDP URL (Single Sign-On endpoint) |
| X.509 Certificate | The signing certificate from JumpCloud |
| Test account | A test user with valid JumpCloud credentials for Axya to validate the SSO flow |
| Service Provider Attribute Name | JumpCloud Attribute Name |
|---|---|
email |
email |
firstName |
firstname |
lastName |
lastname |
After activating the application:
Alternatively, bind individual users:
Important: Only users who are bound to the application (directly or through a user group) will be able to log in to Axya through SSO.
Email the following to security@axya.co:
The Axya security team will configure the SSO connection and provide the SP Entity ID and ACS URL if not already shared.
"User not bound to application" or access denied error
The user is not bound to the Axya application in JumpCloud. Check the User Groups or Users tab in the application settings and ensure the user is included.
"Invalid ACS URL" or response URL mismatch error
The ACS URL configured in JumpCloud does not match what Axya expects. Contact security@axya.co to confirm the correct ACS URL and update the SSO tab accordingly.
SAML assertion signature error
The signing certificate may have been rotated in JumpCloud. Download the current certificate from the application's SSO tab and send it to security@axya.co.
Login succeeds in JumpCloud but fails at Axya
Verify that the SAMLSubject NameID is set to email and that the attribute mappings include email, firstName, and lastName as described in Step 2.
Note: This guide covers the general JumpCloud SSO setup. Configuration steps may vary depending on your JumpCloud plan and organizational policies. Refer to the official JumpCloud documentation for the most current instructions.
For assistance, contact the Axya security team at security@axya.co.